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For a long time there have only been two “states” available for payments on the Payments pages — paid (green checkmark) and not paid (blank). But you told us that there were some people who didn’t owe payments at all, so you were looking for a “does not owe anything” state.
So we’re pleased to introduce (drumroll please…) the red checkmark today. If someone doesn’t owe a payment at all, click through to the red checkmark to indicate that they don’t owe. The totals at the bottom will reflect this as well.
We know there are many more features you want from Payments, including partial payments and the ability to collect payments on-line, and those are all in the works. In the meantime, enjoy the red x!