Category: Customer Service
Meet “The Real” Jenn Southan of TeamSnap Support
(Apr 24th, 2012)
If you’ve ever written to TeamSnap support with a question or suggestion, you already know that you get back a message from a real person — Jenn, Roxann, Melanie or Beth from the support desk, or from someone on the development or management team. Everyone who works on TeamSnap support also uses TeamSnap for their own teams — so when you get a note back from Jenn or Melanie or Wade or CEO Dave you’re talking to a soccer mom or hockey dad who’s walked (or skated, cycled, pitched or dribbled) in your shoes.
Never Too Important to Answer Customers
(Nov 25th, 2011)
Steve Jobs’ recent death has prompted many comments about his extraordinary accomplishments. His vision, passion and communication skills are often sited but I suspect that plain, old-fashioned contact with real customers also played a role. Check out this article at CNN. All of us at TeamSnap jump on the support lines on a regular basis and I am encouraged that Steve found it worthwhile himself.
How To Get Your Players To Mark Their Availability
(Jun 24th, 2011)
This is part of our blog series on getting those resistant users on your team to log-in to TeamSnap.
You have played nice, explained to your team why you are using TeamSnap, posted photos and statistics with gusto, and you still have a few users who just won’t log in? We didn’t want to have to do this but now it may be time to pull out all the stops. If you don’t know who is showing up, the coach can’t plan accordingly, make a lineup or invite substitutes. As a last resort, consider passing this burden on to the players and parents.
TeamSnap is Coming To Facebook In A Big Way! Tell Us What You Would Like To See
(Jun 13th, 2011)
We have big news and important questions for our Facebook fans and users. We’re building out our Facebook integration to allow you to interact with many parts of TeamSnap through Facebook, and we want your feedback. Soon you’ll have the option of connecting your Facebook account to your TeamSnap account, so you can log into TeamSnap using Facebook (no TeamSnap username or password to remember). If you own a team or are an online team manager, it will be even easier for your players to join TeamSnap by making one click.
Selling TeamSnap to Your Team: Hook Them With Photos, Statistics, and Other Gems
(Jun 3rd, 2011)
Just like trying to fish without bait, it’s going to be pretty tough to hook your team on TeamSnap if you don’t dangle a few worms. As the coach or manager of the team, you’re highest priorities are making sure that everyone knows where the next game or practice is, who will be showing up, and what they should wear. But your team members may have different priorities. The worms, in this case, are other features on TeamSnap like team photos and team and player statistics.
Selling TeamSnap to Your Team: Show Them How Organizing Online Makes Their Lives Easier
(May 23rd, 2011)
A basic principle in sales is to put yourself in the customer’s shoes and ask the question, “what’s in it for me.” This definitely applies when introducing your team to TeamSnap. It’s a new method of online team management that engages players and parents, and increase efficiency, but it’s also… new. The first tactic, and probably the most important one, is to explain to the team why you are using TeamSnap and the many ways that it will help them.
Having Trouble Getting Your Team To Log Into TeamSnap? Read This!
(May 17th, 2011)
If you signed your team up on TeamSnap you probably already understand how it can save everyone a ton of time and makes life easier… but that doesn’t mean that everyone on your team does. In our last newsletter we put out a call to action asking managers and coaches to tell us some of the tactics they used to get their team members logging into TeamSnap. Boy did you answer! We thought we were a comedic group but it turns out that our customers are funnier, wittier, and even more creative!
Making the Difference
(Apr 22nd, 2011)
I love messages like the following, which I just received today:
“Hi Dave, I’m not sure if this email address is reaching you, Dave Dupont, CEO of Teamsnap. If it is, I just want to tell you how nice it is having a receptive audience from your staff to listen to my ideas to make Teamsnap better. I found Margaux on your company’s Facebook page, and she responded to me immediately. She provided excellent Customer Service, and she should be applauded for it.”
Heading To South By Southwest? Meet Up With TeamSnap
(Mar 9th, 2011)
Hey TeamSnappers! Will you be attending South by Southwest this year? We’re heading to Austin for SXSW Interactive from March 11 – 16 and would love to catch up with any of you that will be there.
We always enjoy the opportunity to chat with our customers in person. If you’re around, we’d love to meet up and hear more about how you’re using TeamSnap and what we can do to make it even better for you.
Sharing is Caring And With Shared Access You Can Have Multiple Logins For Your Player Account
(Mar 2nd, 2011)
The ability to share access to a player account and to maintain separate login information was one of our most requested features, so last year we developed the shared access function. Recently, we have had a lot of inquiries about the feature so we thought we would offer a refresher and give you the who, the what, and the how to get this set up.
Who Is Helping Whom? How Our Customers Are Using Support To Help Us
(Dec 7th, 2010)
TeamSnap’s reason for being is to make life easier for those who organize and participate in team and group activities. TeamSnap is a technological tool, but we do not assume our customers are technologists or professional organizers. We do everything we can to make the application über-intuitive, so obvious that any user can pick it up and use it.
Tech Evangelist Robert Scoble Likes TeamSnap’s Focus on Our Customers: Check Out the Interview with CEO Dave
(Dec 3rd, 2010)
From Robert Scoble’s Blog: Scobleizer
One reason I watch Twitter so closely is to see which companies are loved. TeamSnap is one that kept showing up here and there. They have 30,000 sports teams already using it to manage their teams (after only being out a year-and-a-half).
Here Dave DuPont, CEO, came to my house to talk about why his company is so loved.
Some things? Attitude.
Funky sports. Focus on customers. Non-corporate speak.
Hey, startups, or, really, anyone, want to see how to do it? Watch this video.
I’m very proud that they are hosted on Rackspace, too. Matches our focus on customers.
Click here to read more from Robert on his blog, Scobleizer.
TeamSnap All-Stars Profile: Parangal Dance Company
(Nov 23rd, 2010)
Parangal Dance Company is a Filipino Folk Dance Group based in the San Francisco Bay Area. Parangal’s mission is to preserve and promote the rich Filipino heritage through the art of dance. We spoke with Executive Director, Karina Fantillo Cruz, to learn more about this beautiful form of Filipino culture.
Tip Of The Week: Order Your Team Apparel on TeamSnap
(Nov 9th, 2010)
Is it time to order some new uniforms? Perhaps you want to make tee shirts to celebrate your soccer championship. Oh, so it wasn’t your team’s best season? Half the battle is looking fresh, so it’s probably time for some new gear. And there is no need to go any further than the Team Store tab.
The iPhone App Bug Has Been Squashed
(Oct 14th, 2010)
We found and fixed the wily bug that was causing problems with the iPhone application on older versions of the OS software. The new version of the TeamSnap iPhone application (Version 1.0.2) is now available in the App Store. If you already have the app on your phone, you can simply download the available update. Give it a try and let us know what you think!
New To TeamSnap? Check Out These Tips And Tricks For Getting Started
(Sep 1st, 2010)
FOR TEAM MANAGERS
You found TeamSnap and fell in love at first sight. You have created your team and filled in all of the setup information, now how do you share the good news with your team?
Tip of the Week: Don’t Retype… Export Your Roster!
(Aug 12th, 2010)
With so many tournaments and team camps taking place this time of year, you may have found yourself retyping the roster countless times. No more buffoonery! Stop the madness (all work and no play makes Jack a dull boy) and use the export function on your roster. Starting from the “Roster” tab, click the “Export” button with the blue arrow so that you can retrieve your data as a comma-separated (CSV) text file. This will allow you to export up to date team information into Excel where you can easily format it to your requirements. Think of all the things you can do with that twenty minutes you just saved – fly a kite, solve world hunger, plug an oil leak… Any questions? Just ask!
All the Uses for TeamSnap
(Sep 29th, 2009)
Any time is a good time to inform or remind people of all the uses for TeamSnap.com.
TeamSnap isn’t just for sports teams. The term “team” has many meanings such as group, panel, band, squad or party. Our product was built with this in mind and therefore can be used for pretty much anything.
- We Love Feedback (Sep 25th, 2009)
TeamSnap (finally) has a blog
(Oct 23rd, 2008)
OK, so we’re fashionably late to the blog party.
While every other Web 2.0 company on the planet has been blogging since day one, we’ve held out until now. But recently we were engaged in a high-level company-wide strategic planning retreat and we determined that a blog would increase our total ROI by over 37% in fiscal year 2009.